A: Rocket Signs is known for excellent customer service, both before AND after the sale. If there is any problem with your order, please call and tell someone about it and the problem will be resolved.
For shortages or damage to your shipment, we ask that you report this within 3 days of delivery so that we can investigate the cause.
A: Most customers elect to take advantage of our free delivery offer. Orders are shipped through carriers such as FedEx, UPS, the postal service and occasionally courier services. Sales reps may deliver to customers in our local delivery area. Orders can also be picked up in person.
A: Most orders are ready to ship within 1 business day. Reorders are frequently ready the same day. Please check with us to estimate how long it will take to finish and ship your order for a precise answer.
A: There is a very brief period of time where orders can be canceled without incurring charges for work that has already been completed. If you change your mind or need to make adjustments to the order you have recently placed after approving your proof, the best thing to do is to call in and speak to someone about it right away.
A: To find out, you can check the status of your order online or by calling in to customer service. Email notifications are sent out when an order ships. If you haven't received the email, feel free to contact us for the tracking number.
A: If you are in the area of the location your order is produced, you are welcome to pick up your order in person although in most cases, it does not mean you will be able to get your order faster. The reason is because our will-call is open until 5pm however the production is still going on long after that. If an order is placed before the cut-off time for same day shipping, and you are in the local area, you can get free next day delivery and many orders are produced and shipped out after will-call has closed. Additionally, your order may ship from another location. Its best to check with customer service first if you want to pick up your order the same day.
A: We offer a money-back guarantee that your order will be ready and ship out on time to be received by your deadline. Not all orders will qualify for the guarantee, even if there is a good chance it will make your deadline. In order to be sure, you must receive a "deadline guarantee certificate" in writing from the sales department. You can ask for one prior to ordering either online or by phone. You will then be sent a confirmation that your order will be shipped in time to be received by your deadline. If it isn't shipped by that time, you will get a refund. For more information about this, click here.
A: If you have a deadline, please contact us prior to ordering to see if we can get your order to you by then and when you will need to order by. We offer a money-back guarantee that your order will be ready and ship out on time to be received by your deadline although not all orders will qualify for the guarantee, even if there is a good chance it will make your deadline. For more information about this guarantee, click here.
A: Every time a color is added, it's like printing the whole order again. So it may seem like a high extra cost to add colors, it is because the labor for printing as well as setup and cleanup materials is doubled with every color added. Many single color designs are very eye-catching and perfectly effective so don't be discouraged from ordering a single color sign if there are budget constraints.
A: The TuffCor signboards are stocked in white and yellow only. If you need another background color other than white or yellow, we can print any color on there that you need. The signboards come in a few other colors such as orange and ivory that can be brought in on special order.
A: Usually what dictates the size of a banner is how much space you have to put one and any local restrictions. Aside from that, the Design Team can help you and figure out what size will be best with your given copy and design.
A: The best way to find out if your sign needs a permit is to contact your local code enforcement deparment or building and zoning department. They should be able to tell you what is allowed in your area, and if a permit is needed and how much they cost.
A: The best color to choose depends on your goals. If your goal is to have a sign that is the easiest to read from a distance as possible, the darker colors like black, brown, maroon, royal blue or navy blue are good colors. If the goal is to have a sign that really jumps out and catches the eye, colors like red, orange and light blue could be used. Keep in mind, while these colors are more eye-catching, they are harder to read from a distance. For more information on color choices, including what colors are not recommended, click here.
A: In some cases, yes. It depends on many variables such as size, quantity of each and how different the designs are. A sales consultant will be able to give you a definitive answer. In other cases, if the different designs won't qualify for the price break, the Design Team is extremely good at combining copy and designs or finding other ways to save you money.
A: If you find one, please let a sales consultant know of a competitor's lower price. While there isn't a price matching guarantee, there's no way to match a price if you don't tell tell your Rocket Signs rep what you've found. Many times in this industry, something may seem like a lower price but the deal is riddled with hidden fees, surprise charges, substandard service and exhorbitant shipping rates. Or worse, it can take them a very long time to complete your order.
A: While our same-day turnaround, reliability and deadline guarantee has made us quite popular with other sign companies that resell many of our custom signs, and we are happy to sell to the competition, we do not have a wholesale price structure or a trade discount at this time.
A: If you have an existing design from somewhere else that you want reproduced, you can submit your file to us by submitting a design & proof request. You'll get a proof to make sure it imported correctly. If you don't have an existing design, we recommend you take advantage of our free design service. You provide us with the wording for your sign(s) and any logo or preferences that you have and the Design Team will lay out the sign for you so that it's eyecatching, effective, easy to read, and looks professional. You'll get a proof first so if you don't like it or wish to make changes or additions, the Design Team will be happy to make those changes for you. For complete details or to get started, click on "Request A Design & Proof" at the top of this page.
A: We offer free design service for those intending to place an order with us. If you like the design but want to order somewhere else, you can purchase the design for a small fee. If you like the work the Design Team has done for you in the past, and just need some graphic design work done for something other than a sign project, this service can be purchased by an hourly rate. For complete terms and conditions of the free design offer, click here
A: Unless stated otherwise in the product description, there are no set-up fees. That is one of the reasons we are a different kind of sign company to deal with... no hidden surprise charges to make the prices of the items appear artificially low.
A: While we do not have a warranty, we really want to know if you're having a problem with outdoor durability of our products. If nobody tells us of any problems, we won't know that improvement is needed.
A: A number of things enable us to output custom orders the same day or next day. Technology and efficiency plays a big role but the huge difference is we have a longer operational work day than the competition and operate 7 days a week during the peak season. Close proximity to suppliers and shipping terminals allows for a quick re-supply and shipping late into the night.